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Frequently Asked Questions

EXPLORE THE HUDU

Knowledge Base

Have a quick question, check out the FAQ. Need a process explained, the Knowledge Base is where you want to be!

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General

HUDU is a platform that connects people who need tasks or projects completed (Listers) with skilled individuals (Doers) who can handle the work. The app allows Listers to post jobs, receive bids from Doers, and choose the one that best fits their needs, eliminating the need to spend time searching for the right person and negotiating rates. It provides tools and resources to facilitate communication and collaboration, and has a verification process and peer review system to ensure that users can trust each other.

As a Lister

To post a project in HUDU, you will need to create an account and log in. Once you are logged in, you can click on the “Post” button, which will take you to a form where you can provide information about the task or project you need completed. You will be asked to provide details such as the title, a brief description, the location where the work will be done, and when the Doer can… well, do the project. Review your project and click list! Doers will then be able to submit bids. You can review the bids and choose the Doer that best fits your needs and budget.

To find a Doer to complete your task or project on HUDU, you will need to first create an account and log in. Once you are logged in, you can click on the “Post” button, which will take you to a form where you can provide information about the task or project you need completed. You will be asked to provide details such as the title, a brief description, the location where the work will be done, and when the Doer can complete the project. Once you have submitted your project, Doers will be able to see it and submit bids. You can then review the bids and choose the Doer that best fits your needs and budget. You can also search for a doer by skillset, and find the perfect fit that way.

A Lister is required to pay for a project when they awarded the project to a Doer within the HUDU app. Once the Lister has awarded the project, HUDU will hold the payment until the project is completed and the Lister has verified that the work meets their standards. The Lister will then be prompted to release payment within the app, at which point the payment will be immediately transferred to the Doer’s bank account. The payment process in HUDU is designed to be simple, secure, and protect the interests of both the Lister and the Doer. By holding the payment until the project is completed and verified, it ensures that the Lister is satisfied with the work before releasing payment, and the Doer can be confident that they will be paid for their work.

A Lister can rate a Doer after they have completed a task or project by going to the project details page within the HUDU app. On this page, there will be an option for the Lister to provide feedback and a rating for the Doer. The Lister can choose a rating from a scale (e.g. 1-5 stars) and write a review about the Doer’s performance on the task or project. This feedback is visible to other users on the app and can help other Listers make informed decisions when choosing a Doer for their own tasks or projects. The rating and review system is helpful to build trust between Listers and Doers and ensures that the project is completed to a high standard.

You can get a good idea of a Doer’s reliability and skill level by checking their profile on the HUDU app. You’ll be able to see the Doer’s rating and reviews left by previous Listers. This will give an overview of the Doer’s experience and customer satisfaction within the app.

It’s important to note that it’s always a good idea to communicate with the Doer before awarding the project to get a sense of their qualifications and work style. This can help you make an informed decision and increase the chances of a successful project outcome.

As a Doer

To become a Doer on HUDU, follow these steps:

  1. Download the HUDU app from the App Store or Google Play Store.
  2. Create a HUDU account by simply providing your email address.
  3. Under MyHUDU, click Manage Payment Account and verify your identity and link your bank account.
  4. Once your account is set up, you can start bidding on projects posted by Listers.
  5. Once you are selected by a Lister to complete a project, you can use the in-app messaging system to communicate with the Lister and receive payment once the project is completed.
  1. Create a HUDU account and register to be a Doer.
  2. Browse the projects posted by Listers and select one that you would like to bid on.
  3. Submit your bid, which should include the price you would like to charge for the work and a description of your bid. It helps to provide your qualifications in your bid.

    Once you are selected, you can use the in-app messaging system to communicate with the Lister and receive payment once the project is completed.

To get paid for a project on HUDU, follow these steps:

  1. Complete the project to the satisfaction of the Lister.
  2. Within the app, mark the project as complete.
  3. Use the in-app messaging system to confirm with the Lister that the project is complete.
  4. The Lister will then verify the project is complete and release payment, which was being securely held by HUDU.
  5. After the Lister releases payment, HUDU will deduct the 15% fee and deposit the remaining amount into your linked bank account.

The rating system on HUDU allows both Listers and Doers to rate each other after a project is completed. The rating reflects the overall experience of working with the other party, including factors such as professionalism, communication, and satisfaction with the work performed. This system helps to build trust within the community and ensures that only high-quality individuals continue to use the platform.

To stand out as a Doer on HUDU, you can:

  1. Complete projects to a high standard and ensure customer satisfaction, as good ratings and reviews will help you get more projects.
  2. Offer competitive prices for your services to make yourself attractive to Listers.
  3. Respond promptly to project requests to increase your chances of getting hired.
  4. Build a portfolio of your work and skills to showcase your abilities.
  5. Keep your profile updated and professional, including a clear and concise description of your services and experience.
  1. Read the project description carefully to understand the Lister’s needs and requirements.
  2. Ensure that you have the skills and experience to do the project the Lister needs done.
  3. Review the Lister’s profile to see if you want to work with the Lister.
  4. Provide a detailed and competitive bid that highlights your qualifications, experience, and any relevant portfolio pieces.
  5. Establish clear communication with the Lister and be responsive to their questions.
  6. Be flexible and open to negotiation if necessary.

 

By following these tips, you can increase your chances of being selected by Listers on HUDU.

MyHUDU > Edit Profile

Payments & Fees

To ensure that your payment information is secure on HUDU, we use Stripe, a trusted and reputable third-party payment integration. Stripe uses the latest security measures and encryption technologies to keep your payment information safe. Additionally, HUDU holds the project payment until the work is completed, which provides added security and peace of mind.

To handle disputes or issues with payments on HUDU, the Lister and Doer are encouraged to communicate through the in-app messaging system to resolve any conflicts. If necessary, HUDU has a dispute resolution process in place to assist in finding a fair solution. If you have any problems, please submit a support ticket.

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